Politique de remboursement

 

Effective Date: 01.10.2026

 

§ 1

Right of Withdrawal

 

We want you to be completely satisfied with your SYXED purchase. Under statutory consumer protection laws, you have the right to withdraw from the Sales Contract and return the purchased items within fourteen (14) calendar days without providing any reason. The withdrawal period expires 14 days from the day on which you, or a third party designated by you, other than the carrier, acquire physical possession of the goods.

 

§ 2

Condition of Returned Items

 

To be eligible for a full refund, the returned items must be in their original, resalable condition. You have the right to inspect and try on the garments exactly as you would in a physical retail store. However, we enforce the following conditions:

 

  • Items must be unworn, unwashed, and unaltered.
  • All original tags, labels, and hygiene stickers must be completely intact and attached to the garment.
  • Items must be returned in their original packaging (e.g., polybags, branded boxes) where applicable.

 

If a returned product is soiled (e.g., makeup stains, deodorant marks), damaged, or shows signs of wear beyond a basic fitting, SYXED reserves the right to deduct the diminished value of the goods from your refund, up to the full price of the item.

 

§ 3

Non-returnable Exceptions

 

For health protection and hygiene reasons, we cannot accept returns of sealed goods (such as underwear, socks, or specific accessories) if the protective hygiene seal has been broken or opened by you after delivery.

 

§ 4

Step-by-step Return Procedure

 

To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires. You can initiate a return using one of the following methods:

 

  • Method A: The Easy Returns Portal (Recommended & Fastest) -
    1. Log into your Customer Account on our Site.
    2. Navigate to your Order History and click the „Return items” button next to the relevant order.
    3. Select the item(s) you wish to return and choose the reason from the drop-down menu.
    4. Submit your request. This method automatically syncs with our system and expedites the processing time.

 

  • Method B: Traditional Notification - Send a statement to support@syxed.com notifying us of your return. You may also download, print, and fill out our statutory Return Form, placing it inside your return package. While this form is legally provided for your convenience, its use is not strictly mandatory.

 

 

§ 5

Return Shipping Costs and Instructions

 

Unless you are returning an item due to a defect or an error on our part, you are responsible for bearing the direct cost of returning the goods. We strongly recommend using a trackable shipping service and keeping your proof of postage, as SYXED cannot process refunds for returned packages that are lost in transit. Please send all returns without undue delay, and no later than 14 days from the date you communicated your withdrawal, to our warehouse: STARFALL sp. z o.o., ul. Sosnowiecka 91, 31-345 Krakow, Poland

 

§ 6

Refund Processing

 

Once your return is received and inspected by our warehouse team, we will send you an email notification confirming the approval or rejection of your refund. Approved refunds will be processed without undue delay and no later than 14 days from the day we were informed of your decision to withdraw. We will reimburse all payments received from you, including the cost of standard outbound delivery (if applicable). Refunds will automatically be applied to your original method of payment. Please note that depending on your bank or credit card issuer, it may take an additional 3-5 business days for the funds to officially clear and appear in your account.



§ 7

Exchanges

 

Due to the fast-moving nature of our inventory, we do not offer direct exchanges. If you need a different size or color, the fastest and most reliable method is to return your original item for a refund and place a new, separate order for the desired product.

 

§8

Defective or incorrect Items

 

If you receive an item that is faulty, damaged, or incorrect, please do not initiate a standard return. Instead, contact our customer support team immediately at support@syxed.com with your order number and clear photographic evidence of the issue. We will guide you through our statutory warranty procedure and cover all associated return shipping costs.