Shipping policy

 Effective Date: 01.10.2026



§ 1

Order Processing and Dispatch

 

At SYXED, we are committed to delivering your order as swiftly as possible. All orders are typically processed, packed, and handed over to our logistics partners within 1 to 3 business days. Please note that processing times do not include weekends or Polish public holidays. During peak seasons, limited drops, or promotional periods, processing times may be extended.



§ 2

Shipping Destinations, Rates and Excluded Territories

 

We offer international shipping to a wide range of countries. However, the exact list of available delivery destinations is managed dynamically and can be verified during the checkout process.

 

Due to current international sanctions and strict logistical constraints, SYXED does not process or ship any orders to the Russian Federation and the Republic of Belarus. Any orders placed with a delivery address in these territories will be automatically cancelled and fully refunded.

 

For all approved destinations, our checkout is powered by Shopify, which dynamically calculates live shipping rates based on the exact weight of your order and your destination address. The final delivery cost and estimated transit time will be clearly displayed before you confirm your purchase. Please be aware that delivery times are estimates provided by the carriers and are not guaranteed.

 

§ 3

Order Tracking & The Shop App

 

Once your order has been dispatched, you will receive an automated Shipping Confirmation email from our system containing your unique tracking number. For the best post-purchase experience, we highly recommend tracking your SYXED package in real-time using the Shop app (created by Shopify), which seamlessly integrates with our store to provide live delivery updates and push notifications directly to your phone

 

§ 4

International Customs, Duties, and Taxes

We ship all international orders from our central warehouse located in Poland. Depending on your shipping destination, different customs regulations apply:

 

·         Deliveries within the EU - for orders shipped to a delivery address located within the European Union, the Seller shall organize and bear the full cost of transport, insurance, and handling. The total price displayed and charged to the Buyer at checkout is final and includes all delivery costs and any applicable VAT due in accordance with EU VAT rules. No additional charges, customs duties, or import taxes shall apply, and the Buyer will not be required to make any further payment to receive the goods.

 

·         Deliveries outside the EU - for orders shipped to a delivery address located outside the European Union ("Non-EU Orders"), the Seller shall organize and pay for the transport of the goods to the destination country. However, any customs duties, import VAT, excise taxes, brokerage fees, or other charges levied by the customs authorities or tax administration of the destination country are the sole responsibility of the Buyer and are not included in the purchase price displayed at checkout.

 

By placing a Non-EU Order, the Buyer:

  • acknowledges and agrees to act as the importer of record for customs purposes, where required by local law;
  • agrees to pay all applicable customs duties, taxes, and fees directly to the carrier, customs broker, or relevant authority upon or before delivery;
  • acknowledges that delivery times may be extended due to customs clearance procedures, and that the Seller is not liable for delays, additional costs, or non-delivery caused by customs formalities, incorrect Buyer information, or the Buyer's refusal or failure to pay applicable duties and taxes;
  • acknowledges that if the Buyer refuses to pay customs duties or taxes and the shipment is returned to the Seller or abandoned, the cost of return shipping and any customs charges incurred by the Seller may be deducted from any refund due.

 

Risk of Loss 

Risk of loss or damage to the goods passes to the Buyer upon delivery to the address provided at checkout, in accordance with the delivery terms set out above (equivalent to Incoterms® 2020 DAP – Delivered at Place, duties unpaid, for Non-EU Orders).

 

§ 5

Unsuccessful Delivery Attempts and Incorrect Addresses

 

It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate (especially when using auto-fill express checkouts like Shop Pay or Apple Pay). If a package is returned to our warehouse because the address provided was incorrect, the parcel was unclaimed after multiple delivery attempts, or you refused to pay the required local customs duties, SYXED reserves the right to deduct the original shipping cost and any return fees imposed by the courier from your final refund.

 

§ 6

Damaged and Lost Packages

 

If your package arrives damaged, or if the tracking information indicates it has been delivered but you have not received it, please contact our support team at support@syxed.com within 48 hours. We will initiate an official investigation with the courier. SYXED is not strictly liable for stolen packages once they have been marked as "Delivered" to the correct address, but we will do our utmost to assist you in resolving the issue.

 

§ 7

Force Majeure

 

SYXED shall not be held liable for any delays in delivery caused by events beyond our reasonable control, including but not limited to severe weather conditions, natural disasters, customs holds, postal strikes, or broader supply chain disruptions.