Terms of service
Effective Date: 01.10.2026
§ 1
General Provisions, Parties, and How to Read This Document
1.1. The Agreement: These Terms of Service (“Terms") constitute a legally binding contract for the provision of digital services and the sale of physical goods between You ("Customer", "User") and STARFALL sp. z o.o., with its registered office at ul. Kalwaryjska 69/9, 30-504 Krakow, Poland, entered the registry under Tax Identification Number: 679329228, doing business as "SYXED", "We", "Us".
1.2. Scope: These Terms govern your use of the syxed.com website ("Site"), the creation of a Customer Account, and every Sales Contract concluded via the Site.
1.3. How to Read "You": The Terms address the person using the Site. If you are placing an order, the provisions regarding contracts, payments, and liability apply to you as the contracting party. If you are aged 16-17, the provisions regarding payments and contracts apply to your Parent/Legal Guardian as the paying party, who must authorize your purchases.
1.4. Language and Versions: These Terms are published in English to accommodate our international customer base. We maintain an immutable record of each version of these Terms. The version accepted by you at the time of placing an order strictly governs that specific transaction.
§ 2
Definitions
2.1. Site / Platform: The online e-commerce platform operated by SYXED, hosted on Shopify Inc. infrastructure.
2.2. Consumer: A natural person concluding a legal transaction with SYXED that is not directly related to their commercial, business, craft, or professional activity.
2.3. Sole Trader with Consumer Rights: A natural person concluding a contract directly related to their business activity, provided that the context shows it does not have a professional character for them.
2.4. Product: A physical item offered for sale on the Site.
2.5. Shopping Bag / Cart: The digital functionality allowing you to aggregate Products you intend to purchase and calculate their total price.
2.6. Sales Contract: A distance contract for the sale of Products concluded electronically between You and SYXED.
§ 3
Technical Requirements and Digital Services
3.1. Technical Requirements: To properly use the Site, browse Products, and place orders, you need an active internet connection, a modern web browser (e.g., Chrome, Safari, Firefox, Edge) with JavaScript and cookies enabled, and an active email address.
3.2. Free Digital Services: SYXED provides free digital services, including browsing the Site, maintaining a Customer Account, and providing a contact form.
3.3. Account Creation: You may register a Customer Account to track orders and save shipping details. Registration requires an explicit declaration of being 18 years of age or older.
3.4. Minors: If you are between 16 and 17 years old, you may browse the Site, but you may only create an account and place orders with the explicit involvement and consent of your Parent/Legal Guardian. We do not knowingly collect data or accept orders from children under 16.
3.5. Account Termination: You may request the deletion of your account at any time without providing a reason by contacting our support team. SYXED may terminate an account for severe breaches of these Terms, such as payment fraud or systemic abuse of the return policy.
§ 4
Step-by-Step Order Process and Contract Conclusion
4.1. Adding to Cart: You select a Product, specify its parameters (e.g., size, color, quantity), and click the "Add to bag" button.
4.2. Checkout Process: You proceed to the checkout, provide your shipping and billing details, select a delivery method, and choose a payment method.
4.3. Obligation to Pay: The final step requires clicking a button clearly labeled "Complete Purchase," "Pay Now," or a similarly unambiguous term. By clicking this button, you make a legally binding offer to purchase the Products in your cart.
4.4. Order Acknowledgement vs. Acceptance:
a) Immediately after clicking the purchase button, you will receive an automated email acknowledging receipt of your order. This email is merely a technical confirmation and does not constitute acceptance of your offer.
b) The Sales Contract is officially concluded only when SYXED sends you a separate "Shipping Confirmation" email, explicitly stating that the Product has been dispatched.
4.5. Refusal of Order: We reserve the right to reject an order prior to the Shipping Confirmation for legitimate reasons, including but not limited to: out-of-stock items, detection of fraud, payment gateway rejection, or shipping restrictions to your specific region. In such events, any funds blocked or captured will be immediately released or refunded in full.
§ 5
Prices, Taxes, and Customs Policy
5.1. Price Display: All prices displayed on the Site are final, quoted in the designated currency, and include Polish statutory Value Added Tax. Delivery charges are calculated dynamically and displayed before you confirm the purchase.
5.2. Price Changes: We may change Product prices and run promotional campaigns. However, the price displayed at the exact moment you click the purchase button is absolutely binding for that specific order.
5.3. Customs and Duties: Detailed rules regarding customs duties, taxes, and international delivery terms are outlined in our separate Shipping Policy, which constitutes an integral part of these Terms.
§ 6
Payments and Financial Security
6.1. Payment Methods: We process payments via secure, encrypted third-party gateways. The available payment methods are displayed at checkout.
6.2. No Extra Fees: SYXED does not charge any additional surcharges for using a specific payment method.
6.3. Payment Timing: Depending on the payment provider, your funds may be captured immediately upon order placement or temporarily authorized and captured upon dispatch.
6.4. Invoicing: By accepting these Terms, you consent to receive digital receipts and/or VAT invoices delivered electronically to the email address provided during checkout.
§ 7
Delivery, Timelines, and Transfer of Risk
7.1. Shipping Rules: Detailed information regarding processing times, delivery methods, shipping costs, and procedures for lost packages can be found in our Shipping Policy, which constitutes an integral part of these Terms.
7.2. Transfer of risk: Under mandatory EU law, the risk of accidental loss, theft, or damage to the Product passes from SYXED to You only at the exact moment you, or a third party designated by you, other than the carrier, acquire physical possession of the package.
§ 8
Right of Withdrawal and Returns
8.1. Statutory Right: As a Consumer, you have the statutory right to withdraw from the Sales Contract and return standard Products within 14 calendar days without providing any reason.
8.2. Return Procedure: Detailed rules regarding the withdrawal process, the condition of returned goods, refund timelines, and instructions on how to use our Easy Returns portal or traditional forms are strictly governed by our Return Policy, which constitutes an integral part of these Terms.
§ 9
Statutory Warranty and Conformity of Goods
9.1. Our Liability: SYXED is legally obligated to deliver Products that conform strictly to the Sales Contract. We are liable for any defects that exists at the time of delivery and becomes apparent within two (2) years of that date.
9.2. Your Remedies: If a Product is defective, you have the right to demand that it be brought into conformity. The legal hierarchy of remedies is as follows:
a) Step 1 (Repair or Replacement): You may demand a free repair or replacement of the Product.
b) Step 2 (Price Reduction or Refund): If repair or replacement is impossible, disproportionately costly, or if we fail to complete it within a reasonable time, you may demand a proportionate price reduction or declare withdrawal from the contract, resulting in a full refund.
9.3. Filing a Complaint: Complaints should be sent to support@syxed.com, ideally containing a description of the defect, the order number, and photographic evidence.
9.4. Decision Timeline: Every complaint is reviewed by a human member of our support team. We will respond to your warranty claim with a justified decision within 14 calendar days of receiving it. Failure to respond within this timeframe means your claim is legally deemed accepted.
§ 10
User-Generated Content and Product Reviews
10.1. Verified Reviews Only: To ensure utmost transparency, SYXED only allows reviews from Customers who have genuinely purchased the specific Product. We verify this by sending unique review invitation links to the email address used during the verified checkout process.
10.2. Your Content, Your Rights: You retain all rights to any photos or text you submit as a review. By submitting them, you grant SYXED a non-exclusive, royalty-free license to display them on the Site and our social media channels for marketing purposes. You may request the removal of your review or photo at any time.
10.3. Content Moderation: We publish reviews automatically but reserve the right to remove content that is unlawful, offensive, constitutes hate speech, or violates third-party intellectual property rights.
§ 11
Digital Services Act (DSA) & Single Point of Contact
11.1. In compliance with the EU Digital Services Act (Regulation 2022/2065), SYXED designates support@syxed.com as the single point of contact for direct communication with Member States' authorities, the European Commission, and the European Board for Digital Services.
11.2. The same email address serves as the single point of contact for our customers for any issues related to the DSA, including reporting illegal content. Communication can be conducted in English or Polish.
§ 12
AI Transparency and Fair Use
12.1. No AI Price Manipulation: SYXED does not use artificial intelligence systems, automated decision-making, or profiling to dynamically manipulate, inflate, or individualize the prices of Products based on your personal behaviour, browsing history, or location. The price you see is the standard price available to everyone.
12.2. Future AI Functions: If we ever introduce AI features (e.g., virtual sizing assistants), we will ensure they are clearly labelled in the interface and require your explicit consent where legally mandated.
§ 13
Changes to the Terms and Lack of Retroactivity
13.1. Valid Reasons for Change: We may amend these Terms only for valid reasons, such as changes in law, execution of court orders, introduction of new payment/shipping methods, or significant changes to the Site's functionality.
13.2. Advance Notice: We will notify registered Users of any changes via email at least 14 days before the new Terms come into effect.
13.3. No Retroactivity: New versions of the Terms do not apply retroactively. Any Sales Contract concluded before the effective date of the new Terms will be governed entirely by the version of the Terms that you accepted at the exact moment of your purchase.
13.4. Right to Terminate: If you do not accept the updated Terms, you have the right to delete your Customer Account at any time.
§ 14
Governing Law, Jurisdiction, and Dispute Resolution (ADR)
14.1. Governing Law: These Terms and any Sales Contracts are governed by and construed in accordance with the laws of the Republic of Poland.
14.2. Consumer Protection Override (Rome I): If you are a Consumer residing within the European Union, the choice of Polish law in Section 14.1 does not and cannot deprive you of the protection afforded to you by the mandatory statutory provisions of the law of your country of habitual residence. (Pursuant to Art. 6(2) of the Rome I Regulation).
14.3. Jurisdiction: Any disputes shall be submitted to the competent courts according to general rules. As an EU Consumer, you may bring proceedings against SYXED in the courts of the Member State in which you are domiciled.
14.4. Out-of-Court Dispute Resolution (ADR): You have the right to use out-of-court complaint and redress mechanisms. You may seek free assistance from your local European Consumer Centre (ECC-Net) or municipal consumer ombudsmen.
14.5. ODR Platform: Note that the European Commission's Online Dispute Resolution (ODR) platform is scheduled for decommission (Regulation EU 2024/3228). We encourage direct contact with our support team to resolve any issues swiftly and amicably.